Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes around the world. Designed for experienced travelers with interests in science, history, culture, and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.
Viking has more than 250 awards, including being rated #1 for Rivers, Oceans, and Expeditions by Condé Nast Traveler, and voted top in its categories by Travel + Leisure. No other cruise line has received these honors from both publications simultaneously.
ROLE OVERVIEW
Part of our Front Office team on our River vessels, the Guest Service Agent provides guests with friendly, personalized front-desk and concierge services 24 hours a day, maintaining high standards of guest service. The Guest Service Agent reports to the Guest Service Manager.
WHAT YOU WILL DO ON BOARD
* Serve as the main information center for guests and handle on-board sales transactions.
* Operate phone switchboard, cashless system, and safety system.
* Provide 24-hour concierge services and ensure smooth check-in and check-out procedures.
* Maintain the guest infotainment system and update the logbook daily.
* Handle guest complaints promptly and assist with medical disembarkations.
* Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions.
WHY JOIN VIKING?
Viking offers opportunities for career growth, including:
* Paid training in skills and premium hospitality services.
* On-the-job coaching for rapid advancement.
* A global network of hospitality professionals.
* Internal transfer opportunities across ships.
On board our ship
* Lodging, meals, Wi-Fi, uniforms, and laundry are free.
* Crew cabins with only 2 berths, with one roommate.
* Travel to/from the ship provided by Viking.
* Dedicated crew areas and activities, including a sundeck.
Employee benefits
* Paid vacation, referral program, loyalty bonuses.
* Potential for tax-free salary depending on nationality.
ABOUT YOU
* High school diploma required; hospitality degree preferred.
* At least 2 years of experience in upscale cruise lines or hotels.
* Maintain confidentiality and discretion.
* Extensive walking and standing required.
* Fluent in English; second language is an advantage.
ABOUT VIKING
Viking is the world’s #1 small ship travel company with over 80 river ships and 7 ocean vessels, operating more than 100 itineraries globally. In 2022, Viking expanded its fleet with expedition ships exploring remote destinations and a new Mississippi River ship.
APPLICATION AND JOB RELEVANT INFORMATION
Our roles require adherence to appearance standards, including restrictions on visible tattoos, which must be concealed with makeup or coverings. Exemptions are considered case-by-case. Employment is contingent upon passing medical examinations. For more details, contact our recruiting team.
DISCLAIMER
Viking collects and processes personal data during recruitment, committed to transparency and data protection. For more information, see the privacy notice on our careers page.
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