The Commercial Operations Lead will oversee the Mints/Minting Operations team, ensuring secure, compliant, and efficient end-to-end precious metals operations — from client onboarding, contracting, coordination with production/sales team, product development, through to delivery, and settlement.
This hands-on leadership role combines operational excellence with strong client relationship management, driving premium service delivery and cross-department alignment, and continuous process improvement across all commercial and production-related activities.
Leadership & Team Management
Lead, coach, and develop a team of three to ensure high-quality execution and exceptional client service.
Foster a collaborative and high-performance culture, aligned with company values and business objectives.
Client & Commercial Operations
Serve as the operational partner to the Sales team.
Oversee the full client lifecycle, from onboarding (KYC, tenders, quotations, offers, and contracts) through account maintenance and settlement.
Supervise daily commercial operations, ensuring all transactions and terms are accurately recorded.
Manage customer projects from design through production, packaging, and delivery — coordinating with internal and external stakeholders.
Respond promptly to client requests and issues, ensuring timely resolution and strong relationship management.
Support Relationship Managers in assessing account performance and preparing data overviews.
Cross-Functional Collaboration
Work closely with Production, Design, Marketing, Logistics, Trading, Treasury, Compliance, and Legal to ensure seamless end-to-end workflows.
Support and participate in customer visits, trade fairs, and client events.
Coordinate production priorities jointly with Sales and Production teams.
Process & Systems Improvement
Document, implement, and enhance operational processes to drive efficiency and compliance.
Identify and support IT needs, contributing to system design, upgrades, and adoption.
Promote synergies across departments and proactively suggest innovations or process improvements.
Required Education And Experience
Bachelor’s or Master’s degree in Commercial Operations, Supply Chain Management, Business Administration, or a related field.
3–5 years of professional experience in sales support, client service, or commercial operations, ideally within the Mints/Minting or Precious Metals industry.
Qualifications And Skills
Strong leadership and people-management skills.
Excellent interpersonal and client-service orientation.
Highly structured, agile, solution-driven mindset with close attention to detail.
Strong organizational and problem-solving abilities.
Ability to perform under pressure and manage multiple priorities
Clear and confident communicator, both written and verbal
Culturally sensitive and respectful of diversity.
Self-starter who thrives in a dynamic, fast-paced environment.
Fluency in German, Italian, and English.
Swiss national, EU national, or holder of a valid Swiss work permit.
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