Operating Territory (OT) Lead – Luxembourg Location: LUX306LL: 1B, Rue de l'Innovation L-1896 Kockelscheuer
What will you do?
As an Operating Territory Lead, you are responsible for the end‑to‑end customer experience within your territory. You lead the OT team to ensure daily customer support and take ownership of the P&L for your area. You collaborate with commercial and operational teams to improve productivity and efficiency while driving continuous improvement with Delivery Operations.
Is this the right job for you?
You are recognized for your inspiring leadership, your ability to unite and collaborate effectively with multidisciplinary teams. You lead by example and create a positive dynamic while maintaining a strong focus on results. Your entrepreneurial mindset and ability to make quick decisions allow you to navigate demanding environments.
You have solid experience managing large teams, a strong sense of customer service, and a genuine passion for talent development.
Important: For this position based in Luxembourg, the primary working languages are French and English.
For this position, based in Luxembourg, the languages of work are French and English.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Equal Opportunity Employer: Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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