Job description
* Sales Performance:
* Set ambitious sales objectives for Breguet Boutiques aligned with Brand objectives
* Boost boutiques productivity by deploying a best-in-class operations culture and intensive clients activations in collaboration with Brand Managers and local Retail Managers
* Build and deploy global tactical activations calendar to support business development plans and boost sales
* Anticipate trade evolutions and opportunities to optimize tactical activations
* Consolidate business reviews to support business decisions
* Provide consistent sales reports to both HQ and local management, highlighting achievements, challenges, and next steps.
* Channel Management:
* Support commercial ambitions by supporting markets in their distribution roadmap deployment and set solid business foundations with short-term and long-term perspectives.
* Oversee the expansion and optimization of Breguet's retail networks, including new store openings, boutique renovations, and closures
* Support markets in negotiations with key retail partners such as department stores, luxury retailers, and duty-free operators
* Ensure that all boutiques operate in line with Breguet's global standards, from customer service to visual merchandising and brand representation
* Staff Management:
* Direct and supervise retail staff across multiple locations to ensure objectives achievement
* Plan and support Breguet Training program deployment across markets for retail staff to enhance their skills and performance.
* Monitor deployment, assess individual performance and implement action plan to raise people performance in collaboration with the Global Training Manager.
* Manage and support retail teams across different countries, ensuring cultural differences are respected and leveraged.
* Ensure adequate incentives program for local retail community in accordance with local HR policy
* Conduct regular performance evaluations to ensure staff meet performance standards and objectives.
* Retail Operations Guidelines:
* Establish and deploy guidelines to ensure that global retail operations are efficient, compliant, and aligned with the company's strategic goals.
* Ensure all retail operations comply with local laws and regulations, including health and safety standards.
* Establish robust inventory management practices to minimize stockouts and shrinkage, and ensure timely restocking.
* Implement customer service standards to ensure a high level of customer satisfaction across all locations.
* Develop with IT department retail management software and other technologies to streamline operations and improve efficiency.
* Set, regularly monitor and analyze key performance indicators (KPIs) to assess the performance of retail operations and identify areas for improvement.
* Clients Management
* Develop and drive initiatives in collaboration with Customers Insights & CRM department to improve customer experience, satisfaction, and loyalty at boutique levels, focusing on creating an exclusive and high-end shopping environment.
* Collaborate with the CRM team to increase client retention and acquisition and achievement of clienteling KPIs, including the development of gifting programs, bespoke event management, and exclusive brand experiences.
* Conduct market research to understand global retail trends and consumer behavior in different regions.
* Address and resolve customer complaints, ensuring high levels of customer satisfaction
* Set Tools and deploy platforms to measure customer satisfaction and loyalty across markets and regions.
Profile
* At least 10 years with extensive experience in luxury retail management, ideally with a deep understanding of the watch and jewellery sectors and significant portion in a global or international context.
* Minimum of 5 years in a similar role in Luxury goods or High value product industry, with a proven track record of leading teams in high-pressure environments, delivering sales and marketing objectives.
* Bachelor's degree in business, marketing, or a related field is required. A Master's degree is considered a plus.
* Candidates must demonstrate expertise in retail excellence, retail business development and clients experience, with significant achievements in these areas.
* Strong leadership, strategic planning, excellent communication skills.
* Collaborative approach with the ability to foster teamwork and a "can do" attitude
* Intellectual curiosity and a passion for learning
Languages
Fluent in English, both written and spoken. Mandarin proficiency is a significant advantage.