Aspire Nutrition is seeking an experienced part-time Customer Service Analyst to deliver exceptional support to our global customer community. A dedicated home office environment is required.
As the first point of contact, you’ll represent our brand with professionalism, empathy, and enthusiasm. Assisting customers via phone, email, and text while providing accurate product information and timely solutions.
The ideal candidate will have 4+ years of customer support experience or other relevant work experience. You will need a proven ability to work both independently and collaboratively. A college degree is preferred, along with excellent written and oral communication skills. A proactive, solution-oriented mindset is a must, along with dedication to customer satisfaction and a genuine passion for helping others.
Responsibilities Manage customer accounts and subscriptions, addressing inquiries, resolving issues, and handling escalations with professionalism and care.
Process phone orders and coordinate with the fulfillment center to ensure prompt and efficient shipping.
Review and refine procedures to enhance training, efficiency, and customer satisfaction.
Prepare professional reports and maintain accurate documentation of all customer interactions.
Proactively support team goals by stepping in to assist with tasks or projects as needed, ensuring overall team success and a collaborative work environment.
Qualifications Communication & Empathy: Handle 75+ daily customer interactions with a friendly, detailed, and customer-first approach.
Technical Skills: Proficient with e-commerce systems and eager to learn new communication and reporting tools.
Problem Solving: Investigate and resolve complex issues independently, including invoicing discrepancies.
Patience & Professionalism: Remain calm and courteous—even in challenging situations.
Time Management: Thrive in a fast-paced environment with adaptability, urgency, and flexibility.
Continuous Improvement: Actively contribute to improving KPIs by identifying opportunities and refining processes.
Flexible: The ideal candidate will be flexible and adaptable, with the ability to work between 15-20 hrs/week as business and scheduling needs require.
Compensation $21 - $23 hourly
Aspire Nutrition is a family-owned and run business dedicated to helping millions of autistic and neurotypical individuals alike reach their full potential through supplements and nutrition.
Our Values Health is Wealth
Growth Mindset - everything is an opportunity/lesson
#J-18808-Ljbffr