IT Support & Modern Workspace Specialist Migros-Genossenschafts-Bund Regensdorf, Switzerland days ago Role details Contract type Permanent contract Employment type Full-time (> 32 hours Working hours Regular working hours Languages English, Swiss German Experience level Intermediate Job location Regensdorf, Switzerland Tech stack Microsoft Windows Apple Mac Systems JIRA Azure Computer Networks Network Troubleshooting Microsoft Office Cloud Services Microsoft InTune Job description
Join the Migros Online IT Service Desk team as a Modern Workplace Specialist Ensure reliable and efficient IT support, resolve technical challenges, and manage IT equipment across our fulfillment centres in the Swiss German part. Collaborate with a dynamic team in a modern, cloud-based environment, contributing your expertise and problem-solving skills to ensure the best possible user experience., You will resolve hardware, software, and network issues, ensuring a seamless user experience. Main task
Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs. Main task
Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory. Secondary tasks
You will actively contribute to maintaining and updating technical documentation and procedures. Secondary tasks
Troubleshoot and configure basic network components and printing solutions. Secondary tasks
Participate in project tasks and provide support for project management activities, helping deliver impactful IT solutions.
Requirements
Do you have experience in macOS?, Solid knowledge of Windows 11, MacOS, and Cloud solutions (Office 365, Azure, Intune). Mandatory
Proficiency in ITSM tools like Jira. Desired
Basic skills in network troubleshooting and configuration. Mandatory
A clean, valid Category B driving license. Mandatory
A proactive mindset with strong problem-solving, communication, and teamwork skills.