ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide.
In 2023, net sales of the Swiss-based company, which employs about 4,000 people, amounted to 11.1 billion euros. The ALSO ecosystem offers around 135,000 resellers hardware, software, and IT services from more than 800 vendors in over 1,540 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.
In this role, as a Platform Support Engineer, you will provide level 3 support and closely work with development teams to ensure proper support is given to our customers/partners on time by performing root cause analysis and providing solutions.
Job description, tasks:
* Apply in-depth troubleshooting and debugging along with deep knowledge of systems, databases, and applications to get to the root cause of the customer's issue.
* Provide L3 support to the requestors (Report exports, Account Moves, Issue troubleshooting).
* Analyze recurring issues and suggest new solutions (feature, process, etc.) with the goal of decreasing escalations to 3rd level.
* Customer consultations on API integrations.
* Close collaboration with development team members to address the long-term fixes.
* Execute API calls when needed for troubleshooting the apps.
* Participation in workshops and demos.
* Participation in IT audits.
* Maintain existing code base by fixing bugs and refactoring.
Your profile:
* Experience supporting SaaS solutions.
* Ability to troubleshoot systems built and deployed in Azure and integrated with APIs.
* Eager to learn and able to undertake simple defect fixing.
* Experience in Application Testing and Troubleshooting – FrontEnd and BackEnd parts of the product.
* Experience in testing environment management and git.
* Basic knowledge of databases and Linux.
* Experience in testing Soap and REST APIs.
* Curious and problem-solver mindset.
* Excellent time-management and multitasking skills.
* Skilled in verbal and written communication skills (English).
Considered as Advantage:
* Bachelor's or master's degree or relevant education.
* Interest in Testing industry evolution and CI/CD Practices.
* Experience in scripting – JS, Python, or any other.
* Any IT certification.
We offer:
* Work in an industry that is changing rapidly.
* Dynamic organization in an international environment.
* Skilled and helpful colleagues.
* Growth to overtake SDLC practices (Analysis, Development, Testing, Automation, or DevOps).
* Opportunities for personal development.
* Competitive conditions.
We look forward to receiving your CV, application, and salary expectation. Please add "Support Engineer" in the subject field.
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