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As a Key Account Manager, you will be responsible for building and maintaining strong, long-term relationships with our key clients. Your role will involve managing a portfolio of strategic accounts, identifying opportunities for growth, and ensuring the successful delivery of our IT services. With 10 years of experience in account management and a deep understanding of the IT services sector, you will act as the primary point of contact, ensuring client satisfaction and fostering strong business partnerships.
Your Responsibilities:
* Develop and maintain strategic relationships with key clients, acting as their main point of contact for all IT services.
* Identify and pursue opportunities to expand business within existing accounts, ensuring client needs are met and exceeded.
* Lead contract negotiations, renewals, and pricing discussions with clients to secure long-term business.
* Collaborate with internal teams (sales, technical, and delivery) to ensure successful project execution and client satisfaction.
* Conduct regular meetings with clients to assess their needs, gather feedback, and provide tailored solutions.
* Stay up-to-date on industry trends and emerging technologies to provide clients with the best solutions and services.
* Prepare and deliver presentations, proposals, and reports to stakeholders on account performance and growth strategies.
* Manage client escalations and ensure timely resolution of issues to maintain a high level of customer satisfaction.
Your Profile:
* Bachelor’s degree in Business, IT, or related field. MBA or relevant certification is a plus.
* 10+ years of experience in Key Account Management, with a strong focus on IT services or technology solutions.
* Proven track record of managing and growing key accounts, driving revenue, and ensuring client satisfaction.
* Excellent communication, negotiation, and presentation skills.
* Ability to manage multiple accounts and priorities in a fast-paced environment.
* Strong problem-solving and critical-thinking skills.
* Ability to travel as required to meet with clients and attend industry events.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Staffing and Recruiting
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