Ph3PURPOSE /h3 pManaging day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Attain desired results through creative and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role. /p h3KEY RESPONSIBILITIES /h3 h3SALES /h3 ul liMeet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). /li liMaximize profit whist controlling minimizing costs (discount, general expenses, third party commissions). /li liRegularly analyze and question missed confirmed sales with Assistant/Boutique Manager to further refine future sales projections. /li liOrganize private viewing with potential VIPs in your region. /li liDiscuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. /li liAct as a reference in terms of building action plans to achieve personal targets. /li liAssist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). /li liAchieve Boutique KPIs defined by Boutique Manager and/or regional brand manager. /li liLearn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual). /li liSupport the preparation and delivery of monthly boutique meetings and follow-up actions. /li liAnalyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention. /li /ul h3TEAM MANAGEMENT /h3 ul liAct as a manager-on-duty when the boutique manager is absent /li liIdentify and share with the boutique manager the training needs of boutique members. /li liEnsure monthly staff programs are planned and communicated to boutique manager. /li liResponsible for supporting the boutique manager in integrating and training new and existing team members. /li liMonitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). /li liProvide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations. /li liOrganize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities. /li /ul h3STORE MANAGEMENT /h3 ul liEnsure Excellence in at outside of the boutique. /li liEnsure maximum client welcoming, handling, and servicing. /li liDemonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries. /li liResponsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. /li liAssist in timely boutique implementation and control of any new Visual Merchandizing concepts. /li /ul h3STORE OPERATIONS MANAGEMENT /h3 ul liLearn and practice compliance with Group and Brand (Retail Manual) procedures. /li liAct as a manager-on-duty when the boutique manager is absent. /li liActively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control. /li liActively ensuring all measures to avoid stock discrepancies at all times. /li liEnsuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc. /li liWeekly follow up with regional head office for stock replenishments and active order requests. /li /ul h3FINANCIAL CASH REGISTER CONTROL /h3 ul liCompliance with procedures, and with legal, fiscal and customs regulations. /li liControl cash register. /li /ul h3REPORTING /h3 ul liEnsure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager. /li liIdentify strengths and weaknesses in existing operation to define action plans for implementation. /li /ul h3CUSTOMER EXPERIENCE CRM RELATED ACTIVITIES /h3 ul liSupport and ensure the boutique team confidently delivers Lange selling ceremony. /li liBe part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. /li liProactively participate in VIP events and orders, be considerate of our boutique opportunities. /li liEnsure accurate and genuine relationship building with customers. /li liEnsure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. /li liIndividually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues. /li liFollow up and coordinate individual repairs and after sales related matters with Sales Administrators. /li /ul h3WHAT WE OFFER /h3 ul liAn attractive compensation and benefits program /li liA small, dynamic, and caring team /li liA role with a wide range of tasks and responsibilities /li liA work environment where we value collegiality, loyalty, and solidarity /li liContinuous learning and development opportunities /li /ul /p #J-18808-Ljbffr