Direct message the job poster from Sky Systems, Inc. (SkySys)
Service Delivery Manager - Talent Acquisition
Job Type & Location
Type: Onsite (5 days a week, 40 hours/week)
Job Requirements
Technical Requirements
Minimum 2–3 years of strong experience providing IT Infrastructure field support, including:
Troubleshooting hardware, software, and operating system issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
Experience in:
Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Basic knowledge of enterprise LAN/WAN setups and concepts
Ability to perform smart hands activities under guided instructions
Ability to lift/move computer equipment up to 50 lbs
Expertise in desk-side support and PC break/fix
Basic administration of Windows OS, with MAC/Linux OS preferred
Working knowledge of:
TCP/IP networking
DNS, DHCP, VPN, RDP
Smart hands support for peripheral and networking hardware, including but not limited to:
Monitors, keyboards, mice, printers, fax machines, scanners
Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
Ability to troubleshoot systems and networks using sound deductive reasoning
Including end-user network cabling issues
Experience with:
Repeat call analysis and developing preventive actions
Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
Excellent written and oral communication skills with clients, management, and peers
Ability to work with deadlines and deliver tasks on time
Proactive ownership with a sense of urgency
Preferred Qualifications:
Associate Degree in Electronics
CompTIA A+ Certification
Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
Non-Technical Requirements
Excellent oral and written communication abilities
Ability to interact with customers at various organizational levels
Driven, results-oriented, and passionate about the work
Ability to work independently or collaboratively as part of a team
Capacity to complete tasks effectively with minimal supervision
Flexibility to work varied schedules as needed
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology and Other
Industries
IT Services and IT Consulting, IT System Installation and Disposal, and IT System Operations and Maintenance
Referrals increase your chances of interviewing at Sky Systems, Inc. (SkySys) by 2x
Get notified about new Information Technology Support Technician jobs in Basel, Switzerland.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr