We're looking for a contractor to cover a 4-6 month maternity leave starting in December-supporting IT operations for an innovative Web3 & blockchain startup based in Zürich.
Job description
Provide 1st-level IT support during office hours in Zürich, managing requests via Jira Service Management
Handle Mobile Device Management (Kandji) for corporate devices
Administer tools like Okta, Google Workspace, Slack, GitHub Enterprise, Zoom, Google Meet, Jira, and Airtable
Maintain the asset inventory system (Snipe-IT) for hardware and software
Support employees during onboarding/offboarding in collaboration with HR
Resolve IT tickets efficiently, and refine processes and documentation
Requirements
Bachelor's degree in IT or related field
5+ years of hands-on IT support experience (office + remote)
Strong macOS troubleshooting skills
Experience with Jira Service Management is a plus
Wishes
Exposure to Web3, blockchain, or startup environments
ITIL certification
Familiarity with asset management, compliance, and security best practices
Experience in international teams
Competences