Job Description
With deep experience across underwriting, claims, and operational processes, the Operating Model Architect identifies where ideas will succeed, where they will break, and how processes must be redesigned to be scalable, compliant, and executable in the real world. The role partners closely with our AI Integrator and Design Leads to ensure that SCOR’s operating model is simultaneously human‑centered, technically scalable, and grounded in the execution realities of insurance.
Responsibilities
* Have a full view of the end‑to‑end architecture of core insurance processes, including underwriting, claims, risk approvals, and operational handoffs
* Ensure transformation initiatives and target operating models are grounded in practical, executable process design
* Map complex workflows across business and operations, identifying dependencies, bottlenecks, and failure points
* Act as a reality check on new ideas, identifying where concepts conflict with operational, regulatory, or execution constraints
* Redesign processes to improve efficiency, clarity, and scalability while respecting regulatory and control requirements
* Partner closely with underwriting, claims, operations, risk, and compliance teams to ensure credibility and adoption
* Provide clear process guidance to support AI integration, automation, and new ways of working
* Contribute to enterprise‑wide consistency while allowing for pragmatic local execution where required
Qualifications
* 10–15 years of experience in insurance operations, including underwriting operations, claims, or operational transformation
* Proven experience in process architecture, BPM leadership, or large‑scale process redesign
* University degree in Business, Finance, Economics, Engineering, or a related field
* Relevant professional experience may be considered in lieu of specific academic specialization
* Deep understanding of how insurance processes operate in practice, including regulatory and control checkpoints
Strong collaboration skills, able to work seamlessly with underwriting, claims, operations, risk, design, and AI stakeholders.
* Experience working across both business and operational functions
* Strong ability to map and explain complex end‑to‑end workflows
* Pragmatic mindset, focused on what works in real operating environments
* Credibility and respect with operational teams and senior practitioners
* Clear communicator, able to challenge ideas constructively and ground discussions in reality
Success Indicators
* Alignment and coherence between process reality, operating model design, and AI‑enabled workflows is strengthened.
* Target operating models are executable and adopted in practice
* Transformation initiatives avoid rework caused by operational or regulatory blind spots
* Core processes become clearer, more consistent, and easier to operate
* Business and operations teams view the role as a trusted, practical authority
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
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