IN THIS ROLE YOU WILL BE ACCOUNTABLE FOR:
* Responsible for application management of our CRM system SAP C4C Sales and Service Cloud, with a focus on C4C Sales Cloud
* Support international implementation projects and day-to-day operations
* Define and implement interfaces to systems such as SAP S/4HANA, Self-Service Portal, Offering Tools and e-Commerce platform, in collaboration with involved application managers and developers
* Evaluate solution concepts of CRs in terms of feasibility, risks and process/function standardization
* Specify and implement CRs, including technical specification required by developers or for interfaces
* Customize the system including documentation
* Train and transfer knowledge to key users and process owners
TO SUCCEED IN THIS ROLE, YOU WILL NEED:
* Education degree in IT, Business Administration, or a similar field (FH / University)
* Profound understanding of CRM application management
* Knowledge of SAP C4C Sales and Service Cloud
* Knowledge of SAP ERP, especially SAP SD and/or CS, is preferred
* Willingness to travel, especially during rollout projects, with less travel afterward
* Fluent in English (spoken and written); German and other languages are advantageous
* Team spirit and professional communication skills
* Collaborative team player with a strong focus on user needs
* Systematic thinker who effectively translates insights into actionable steps
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