CX Researcher
80% · Permanent position · By agreement · Home office option
As a CX Researcher, you help Migros Online build a deep understanding of its customers and turn insights into strategic direction. You combine research, data, and AI-driven capabilities to uncover what drives customer behaviour, working closely with Product Managers, Data Analysts, and Designers to answer what customers need and how we can improve their everyday lives.
What you move
* Plan and conduct customer research with a strategic focus
* Identify customer needs, motivations, and pain points
* Combine insights from different sources (research, data, feedback, market trends) and put them into clear, actionable input for Product Areas
* Improve how insights are stored, tagged, and made accessible
* Experiment with new AI-supported ways of working and scale what works
* Actively shape prioritisation, product decisions, and product area strategy, and present insights clearly to teams and leadership
What you will bring
* 3+ years of experience in CX research would be ideal
* Completed degree (university / university of applied science / higher technical college) Psychology, Marketing, Economics, Communications or similar
* German (Fluent)
* Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them
* A genuine passion for AI in research: you've been experimenting, you have a point of view, and you want to go further
* Strong experience in customer research, ideally in a product organization
* Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them
* A natural ease working across teams: you know how to make conversations with PMs, analysts, and designers productive
* A proactive approach: you find the most impactful work and drive it forward independently
The benefits we offer
* Central working location Offices close to the train station, in the center of Zurich
* Maternity/paternity leave 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%
* Mobile phone subscription Cell phone subscription at attractive rates
* Cumulus points Benefit from additional Cumulus points
* Employee offers Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etc
* Individual continuing training We value your development and participate in your growth and offer a budget for it
* Informal culture We stand for respectful cooperation on the same level
* Personal responsibility & freedom We value direct communication and involve our employees in the decision-making process
Application and contact details
Katharina Höttermann
Talent Acquisition Partner
Only direct applications will be considered for this position.
Migros Online
Migros Online AG - Zurich
Limmatstrasse 152
8005 Zurich