Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About The Role
Your main tasks and responsibilities:
* Provide 2nd‑level IT support, both on‑site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions
* Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‑specific hardware and software, user and access management, servers, network components, etc.
* Install and configure end‑user devices, including mobile phones
* Handle hardware procurement and inventory management
* Receive, analyze, and resolve incidents and service requests within 2nd‑level support using standard IT tools
* Escalate incidents and service requests to 3rd‑level support, external local service providers, or management when required
* Perform tasks in accordance with ITIL standards, primarily using the company’s internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
* Technically coordinate and set up video conferences (Microsoft Teams / Yealink)
* Manage and maintain internal meeting room infrastructure
* Collaborate on and support local and global IT projects
* Train and coach new employees and trainees
Special Key Responsibilities
* Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls
* Member of a cross‑functional team (DevOps: Local IT – Datacenter)
To Succeed In This Role, You Will Need
* Successfully completed IT education or training
* Several years of professional experience in 2nd‑ and/or 3rd‑level IT support
* Experience in VIP support is an advantage (preferably in a comparable corporate environment)
* Broad knowledge in network (Cisco), DDC (Hyper‑V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.
* ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage
* Very good English skills and good German skills would be a strong advantage.
* Strong customer‑and service‑oriented mindset
* Analytical, structured, and solution‑oriented approach
* Ability to work independently as well as in a team‑oriented environment
* Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel
* Availability to work in shift hours (7am - 4pm / 9am - 6pm)
What we offer you
* 25 days holidays (exclusive of bank holidays) + service days
* Defined contribution pension scheme
* Employee Assistance Program/health care
* On‑site car parking/public transport allowance
* Access to a wide range of discounts
No visa or work permit support can be provided for this role.
Do you have a question about the role? Reach out to Alexi Donadoni at alexi.donadoni@sulzer.com.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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