Overview start date: asap; end date: ..5; workload: %; location: Visp (CH) with 2 days Homeoffice per week; work model: Contracting; hiring reason: Maternity leave cover
Your Tasks Act as the point of contact for any service-related questions for customers and taking care of HR request until closure (end to end incl. tracking and tracing) to create high end user experience
Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile
Be knowledgeable of the business operation and the structure of the business, including key contacts
Provide ad-hoc support and advice in the delivery of HR calendar events (e.g., IDP, companies Bonus salary review)
Use multiple HR and Payroll systems to support the resolution of customer queries
Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations
Monitor key HR Services & Solutions metrics
Initiate changes in Workday as defined by process
Proactive advisory on “how to” for HRBP’s and line managers
Contribute to local projects with impact on Human Resources
Demonstrate awareness of the roles of the other HR roles and teams within the company
Maintain a working knowledge of HR policies and procedures
Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool
Work within SLAs, always focusing on the excellent customer journey
Be able to provide guidance on a broad range of key HR processes
active collaboration with ad-hoc projects as necessary and perform any other job duties
Your Profile Education as “Personalfachfrau / -mann or a university degree (e.g. Bachelor of Arts in Business Administration)
Detail oriented with exceptional organizational skills and a structured proactive working attitude
strong work ethic and organisational resilient
Understands different cultures and can effectively act in a multi-cultural environment
First experience within an HR administration or HR shared services organization are a nice to have
Fluent in German and Business English
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