Director in Customer and Commercial Transformation (Pharma Life Science and MedTech industry)PwC – ZürichAuf einen Blick
Veröffentlicht: 26 August 2025
Pensum: 100%
Vertragsart: Festanstellung
Sprache: Englisch (Fliessend), Deutsch (Fliessend)
Arbeitsort: Zürich
As one of the leading global professional services firms, PwC offers a wide range of consulting services across various industries, helping organisations navigate complex challenges and achieve their strategic goals. We work closely with clients to provide tailored solutions that address their specific needs, whether it's developing innovative strategies, improving operational efficiency, or leveraging emerging technologies. Our consulting services cover a broad spectrum, including strategy consulting, digital transformation, risk management, human capital, mergers and acquisitions, and more.100%Your Impact
You will, together with the team, sell and successfully deliver high-impact projects in pharma life science customer and commercial area; engage with senior stakeholders from high-profile clients
The projects typically include end-to-end strategy to transformations, such as: go-to-market strategy, customer engagement strategy, customer analytics & insights, CRM transformation and implementation, omnichannel and MarTech strategy to transformation, front office operating model design and implementation, salesforce effectiveness, AI-enabled solutions such as AI for E2E content lifecycle management
You will lead and be actively involved in business development activities to help identify, propose and close customer transformation opportunities
You will work with international clients, lead and oversee cross-functional and cross-territory teams to deliver large, global-scale, and complex client engagements with a high-quality standard
You will lead a fast-growing team, and have opportunities to build your own team for the capabilities you will bring. The environment is driven by respect, collaboration, strong team spirit, and winning as team not as an individual
Your Skill Set
Proven successful experience in a global consulting environment with at least 10+ years experience, ideally global transformational programs from strategy to execution
Experience in delivering customer and commercial transformation programs in pharma or MedTech industry from strategy to execution, and can demonstrate tangible business benefits. You have in-depth domain expertise in one or more of those areas: go-to-market strategy, customer engagement strategy, customer analytics & insights, CRM transformation and implementation, marketing and sales transformation incl. omnichannel and MarTech strategy to transformation, front office operating model design and implementation, salesforce effectiveness, AI-enabled solutions such as AI for E2E content lifecycle management
Proven track record in excellent project deliveries leading cross-functional and cross-territory teams, expanding capability and service offerings, and growing client portfolio by either expanding existing accounts or acquiring new accounts
Experience of building sustainable senior client relationships and be recognized and respected by clients and colleagues as a knowledgeable, valued and trusted professional. You have experience of interpreting clients' strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations
Excellent interpersonal & communication skills, and you are proactive and enthusiastic about delivering value to clients. You are a servant leader, passionate team player, and enjoy socializing with clients and colleagues
Fluent in English and you are flexible to travel within Switzerland and/or abroad to serve our international clients. You have a Swiss work permit or you are eligible to obtain one
Your ContactGosia Wiendlocha-LautlievYour ContactAbout PwCAbout PwCPwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals to deliver solutions and sustained outcomes in the areas of assurance, advisory and tax services.Über das UnternehmenPwCZürichFirmenprofil ansehenRechts- / Wirtschaftsberatung3300 Mitarbeitende24 JobsBewertungen2.6Führungsstil4.7Gehalt und Benefits4.3Karrieremöglichkeiten4.7Arbeitsklima4.7Basierend auf 13 Bewertungenhttps://www.pwc.ch
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