Location, Type, Skill, Responsibilities & More
Location 480 Allee Gustave Eiffel,71200
Type Backfill
Hours 8 hours per day
Skills
Desktop Support Engineer
Location 480 Allee Gustave Eiffel,71200
Type Backfill
Hours 8 hours per day
Skills
Description BCIC Swiss GmBH | Best Connect International Company is looking for a full time backfill on-site "IT Support Specialist " job in #France.
Responsibilities • Maintain daily IT operations in BH-owned locations to serve users' IT needs.
• Provide hands & feet support for Servers or Networking activities as Required under the guidance and instruction from the TechM or BH remote support team.
• Perform physical touch support activity under the guidance of the TechM or BH remote support team.
• Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) • Installation, Move, Add, and Change (IMAC) of BH IT Assets
• VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
• Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)
• Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones.
• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using BH sourcing systems and following BH business policy & procedures.
• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. BH will provide specific training and instruction if needed.
• Mobile Phone Support – Triage, asset Management, Configuration and Support as required.
• Support for special events, recurring meetings, or after hours will be required on T&M chargeable basis, where mutually agreed by the Parties and in line with local law.
• Be responsible for Hands and Feet aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the assistance of end customer technical teams.
• The ability to speak the local language proficiently and English at an intermediate level.
Desktop Support Engineer – 2 to 5 years of experience Key responsibilities include:
Responds to and diagnoses hardware, software and PC/laptop network incidents per the requirement of the client from time to time
Prioritize and resolve BH and other team issues as soon as possible.
Ensure that incidents and requests are handled according to BH Priority Metrics.
As needed, escalate tickets.
Comply with all IT service processes, procedures, and health and safety work instructions set by BH, including its Code of Conduct as may be communicated to the Supplier from time to time.
Requirements: Must hold a valid work permit. Extensive knowledge and understanding of IT and computers. Several years of professional experience in the field of user support as well as in the evaluation and design of solutions Local language B1 level needed If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible. Apply here: shamsun.nahar@bcic-swiss.com Salary: Negotiable Company Details: BCIC Swiss GmBH Lättichstrasse 6, Baar, Switzerland bcic-swiss.com
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