Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.
CORE ACTIVITIES:
PRESALES:
* Samples: Order supervision, shipment follow-up
* Communication: Pricelist
* Support during collection presentation
DURING SALES CAMPAIGN:
* Monitoring daily incoming collection orders;
* Checking of order notes, typologies, delivery terms, invoicing data and destinations;
* Opening new customers checking reliability with Credit DPT and Sales Team;
* Updating existing customers master database;
POST SALES CAMPAIGN:
* Checking orders: originals, priorities, delivery address and commissions;
* Monitor missing originals orders;
* Preparation of CSV File and EDI;
* Filing original orders;
* Send order confirmations;
* Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice);
* Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved;
* Dealing with all the procedures in order to solve claims, return and substitution request and credit notes;
* Verify commercial conditions versus order exchange, defected items procedure, mark down contribution;
* Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow;
* POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)
* Shipments recap for agencies;
* Credit and blocks status;
* Analysis on particular commercial request with support of CS Managers;
OTHERS:
* Interacting with agents, distributors and Sales team to exchange information about customers and market situation;
* Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible;
* Support to final customer claims;
* Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel
Requirements
* Education: at least High School Diploma
* Languages: fluent English (both written and spoken). German will be considered as a plus
* PC Skills: very good in Excel, experience with AS400 will be a plus
* Proactively works, problem solving mind-set, positive attitude
Benefits
* An International, fresh and dynamic working environment
* Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility;
* Training & Development platform and paths
* Discount on our products both online and in stores
Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.
Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.
Do you think we’re a good match for you? Apply now to be part of our family!