CVS engineering GmbHmanufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).
Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility.This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.
Customer Care is responsible for building a transparent relationship with our (potential) customers. Being the first contact person in the company and helping customers to get all the necessary information they are requesting
Key Tasks and Responsibilities
* The main task is to communicate with our (potential) customers by phone, email, chat or social media.
* Assist the sales force in offering products to the customer
* Enter orders into the system according to information provided by the sales force or orders placed
* Coordinate the best delivery times for open orders with production planning
* Organize shipping of products to the customer and track shipping notices
* Print out and send invoices to customers
* Support controlling by following open invoices
* Handle any customer problems or complaints in the best way to increase customer satisfaction
* Gather information across the organization to meet customer needs and communicate accordingly
To succeed, you will need
* Degree in business administration, industrial engineering or a comparable qualification.
* Experience for several years in customer care, sales support, dispatch or order management
* Strong Communication skills
* A good way of expressing oneself in speech and writing
* Ability to deal with conflicts
* Experience in building up customer relationship
* Very good knowledge of standard MS office
* Knowledge of local ERP system of advantage
* Fluent in German and English
* Other language skills of advantage
In return, we offer you
* An attractive compensation package
* Predictable and regular working hours
* 30 days of annual vacation
* A performance-oriented and open corporate culture with a flat organizational hierarchy
* Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
* Above-standard social security benefits (e.g. capital-forming benefits, company accident insurance)
* Diverse and attractive employee benefits (e.g. corporate discounts, JobRad bike leasing, Volvo employee leasing offers)
* Free access to beverages and organic fruit
* Free parking for cars, motorcycles, and bicycles
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