Inserat online seit: 16 Juni
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Roles & ResponsibilitiesManage a large team of Production Support Personnel across multiple geographical locations covering Applications and InfrastructureEnsure SLAs on Alerts and Incidents (Application & Infra) are proactively managed and reduce Mean Time To Recover (MTTR) by 20%Ensure strict adherence to Standard Operating Procedures for recovery across Application and Infrastructure layersDeliver a playbook for onboarding new tasks / activities covering both Application and Infrastructure support modelsIdentify opportunities to automate Production support activities (App & Infra) and reduce manual interventionsDrive application and infrastructure improvements including performance, capacity, resilience, and operational stability; eliminate toil through automationAutomate manual activities/processes and system health checks for Production Applications and Infrastructure ; ensure SLIs/SLOs are defined and metFollow Production Support Processes and provide inputs to continuously strengthen them for App + Infra operationsProvide status to leads, stakeholders and work with vendors to review Infra/Application design, fixes, and production deploymentsCoordinate recurring issues and ensure long-term resolution through robust Incident and Problem Management across Infra and Application domainsWork with Infrastructure, Development, and Platform teams for root cause analysis of complex issues and outagesDrive strong stakeholder management with focus on service stability, continuous improvement, and delivery excellence across Infra and ApplicationsLead Root Cause Analysis with technology partners and facilitate RCA reviews post incident resolutionWork with Risk teams to respond to Audit & Risk RFIs; manage audit walkthroughs covering Infrastructure and Application controlsRequirements10–15 years of experience in Banking with minimum 5+ years in a Run-the-Bank (RTB) Lead role covering Application and Infrastructure SupportStrong implementation of Site Reliability Engineering (SRE) principles across Applications and Infrastructure including performance, reliability, monitoring, alerting, and maintenanceProactive capacity monitoring and observability of Production Infrastructure (compute, storage, network, platform, MF and DB) with automated alerting and reportingProven experience in automation of Infra & Application support tasks and reducing manual toilBuild and maintain monitoring and automation solutions for Infrastructure and Application stacksDrive service improvements by tracking SLIs/SLOs/SLAs and improving system and infrastructure performance KPIsStrong technical understanding across RDBMS, Unix/Linux, Cloud platforms, and Infrastructure components (servers, network, middleware, containers)Hands‑on knowledge of infrastructure technologies, especially Linux, Database, OpenShift (or container platforms)Solid understanding of BAU support, Incident/Problem Management, and escalation management across distributed Infra-App environmentsGood understanding of Infrastructure architecture, capacity planning, DR/BCP, IT security, and regulatory complianceStrong collaborator with experience working across global teams and vendorsAbility to present recommendations effectively in both written and verbal formatsProactive, independent, resourceful, and team-oriented mindsetLocation: DBS Asia Hub, Job: Technology, Schedule: Regular, Employee Status: Full time
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