Job Description
* Providing day‑to‑day desktop support for Geneva and its remote offices related to End User Computing (hardware, software, telephony, mobile, and printers).
* Install, configure, and maintain workstations, hardware and software: Windows 11, M365 Office, trading apps, macOS.
* Support market data applications: Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE.
* Prepare new joiners, including account creation, desk setup, PC/laptop builds, applications, telephony, and network connectivity.
* Manage iPhones, computers, printers, scanners, and other hardware.
* Follow and maintain application deployments via SCCM, Intune, and other MDM applications.
* Analyze incidents/requests and contribute to continuous improvement.
* Design and build custom internal tooling to empower help‑desk teams.
* Document standards and follow procedures.
* Work on a shift rotation pattern, including work beyond normal business hours and being on call.
Qualifications
* Preferably at least five years of experience as a senior desktop support or similar role.
* Strong experience supporting a Microsoft environment: Windows OS, MS Office products, M365.
* Experience working with EUC networks: patching, Wi‑Fi.
* Experience administering and managing Active Directory, AAD, Intune, GPOs, Exchange 2019, SCCM.
* Experience supporting telephony systems: MS Teams Voice, Cloud9 turret, AirWatch, and Intune.
* Experience supporting A/V technologies: Logitech, Teams Rooms.
* Experience with virtual environments: Citrix, VMWare VDI, AVD.
* Experience supporting trading applications: Trayport, Reuters, Bloomberg, ICE (Fidessa and E‑Star a plus).
* Understanding of cloud technologies: Azure, AWS.
* Understanding of macOS.
* Excellent communication skills; collaborative and inclusive.
* Experience with PowerShell beneficial.
* Automation creation experience advantageous.
* Good project management understanding.
* Experience working with vendors, providers, and other internal business teams.
* Education: Preferably a Bachelor of Science in Computer Engineering or related IT qualifications.
Personal Characteristics
* Customer service oriented; white‑glove support level.
* Strong communication skills, both verbally and written in French and English.
* Technically minded with excellent triage skills.
* Highly responsive, energetic, and enthusiastic.
* Capable of prioritizing tasks and meeting critical deadlines.
* Structured and rigorous.
* Effective management under pressure.
* Excellent judgment and attention to detail.
* Flexible and available outside business hours.
* Team player with an open, non‑political style and high personal integrity.
* Automation mindset and self‑starter.
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