Direct message the job poster from Coba IT Consultants
Overview
Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise dedicated to embracing and exploiting the latest technologies?
Are you looking for a company that will challenge you, offer you opportunities to develop new skills and develop your professional portfolio?
If so, you may find our position very interesting.
THE MAIN TASKS AND RESPONSIBILITIES:
Responsibilities
* Deliver best practice incident management (1st level support)
* First point of contact for customer liaison and keeping customers informed of the progress of incidents
* Recording, investigating, diagnosing, and resolving incidents
* Communicating both proactively and reactively with all users and technical resolving teams
* Ensuring correct reassignment of unresolved or misrouted incidents
* Provide proactive support in order to consistently improve the "end-user experience"
Technical experience
* Windows 10/MS Office 2016/2019
* Active Directory Administration
* Exchange Administration
* Troubleshooting PCs/Laptops/Tablets/MFDs
* Remote Connectivity: Fortinet VPN/Citrix
* TCP/IP Troubleshooting
* Market Data: Bloomberg & Reuters
* Management of Anti-virus software
* Minimum of 2 years of experience in a similar role
Skills
* Strong English, oral and written. German is a useful extra
* Educated to degree level.
* Accredited in ITIL, ITSM
* Strong customer-facing/personal interaction skills
Details
* Seniority level: Associate
* Employment type: Contract
* Job function: Information Technology
* Industries: Mining and IT Services and IT Consulting
Referrals increase your chances of interviewing at Coba IT Consultants by 2x
Get notified about new Service Desk Analyst jobs in Zug, Switzerland.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr