For our client in the pharmaceutical industry, we are looking for a candidate who exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally, we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.
General Information:
* Start date: asap
* Planned duration: 12 months
* Extension (in case of limitation): possible
* Workplace: Rotkreuz
* Workload: 100%
* Remote/Home Office: onsite work required
* Travel: no
* Team: 16-20
Your tasks
* Acting as a digital enabler for our business colleagues & functions
* You drive employee productivity through consultancy, provide intimacy and site proximity
at the sites, and ensure a personalized employee experience.
* You leverage available data (e.g.: Nexthink, SNOW) for proactive support
* You support and manage the Incident/ Request management processes to ensure
Service Level Agreements are met and drive continuous improvement through trend
analysis.
* You manage IT hardware lifecycle management & deskside support processes/managed
services for the site
* You provide support & guidance for onsite services (e.g. events and meetings) by
leveraging from internal and external providers. Drive the user experience and promote
best practices
* You drive and enable standard workplace infrastructure, global/local projects, and
deployments in collaboration with product teams.
* You proactively address and follow through on process-improvement ideas
* You support local audit, inspection and certification requirements
* You support local Business Continuity and IT Disaster Recovery planning activities
Your Profile
* Excellent working knowledge of the ITIL v3 processes in an IT service delivery
* Experience with ticketing systems and troubleshooting hardware, software and mobile devices
* Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
people together to work towards the same purpose across organizational boundaries
* Exhibits intellectual curiosity and integrity and has a strong passion for innovation
* Understanding of supported operating systems, devices and applications, including the
Google Suite of Applications, MS Office, etc.
* Solid written and oral communication skills in English, German is a plus
* Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Your application
Please apply online. For further information about the position, please contact your Gi Group recruiter, Mrs. Anh Nguyen (+41 76 586 02 13).
About Gi Group
Gi Group is part of Gi Group Holding, a global ecosystem of HR services and consulting that supports the development of the labour market and helps to change people's lives in 37 countries around the world.
In Switzerland we operate with the brands Gi Group, Grafton, BauTech, Gi Life Sciences and former Kelly Services. We are active in temporary, permanent and professional staffing as well as in a variety of complementary HR services. With a direct presence in 35 locations across Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market.
Gi Group is a specialist for temporary and permanent staffing and your valuable partner for many other HR solutions. We are changing lives by connecting candidates with companies, and we work every day to create value. Your job, our work.
Branche: Pharma-Industrie
Funktion: Technologie/EDV
Anstellungsart: Temporäre Arbeit