To strengthen our Customer Services department at global level we are looking for an :
EXPORT MANAGER
ROLE:
Customer Relationship
· Supports the export team through customer service activities by:
- Acting as a central coordination point for all activities.
- Helping to have the appropriate communication with customers.
- Acting as an escalation point for any issues.
- Acting as a back-up in case of any employee absence.
Sales Order and Export Management
· Supports the export team through operational activities by:
- Supervising customer portfolio.
- Acting as an escalation point for any issues.
- Acting as a back-up in case of any employee absence.
· Identify improvement by implementing new processes or updating existing processes depending on recurrent non-conformities or changing environment.
· Defines order tracking, shipping, and export processes, and ensures they are aligned with business strategic objectives.
· Monitors compliance of Sales Order and Export management processes with all relevant standards, policies and best practices (ISO certification).
· Establishes SOPs to put in place.
· Establishes and maintains KPIs, performance measurement and evaluation.
· Manages financial audits (internal and external) by liaising with external auditing agencies, legal bodies and corporate offices to ensure financial compliance.
Additional responsibilities
· Maintain external relations with key stakeholders (Central Banks, Security Printers & Sister companies), transporters, carriers, customs, Chambers of commerce and industry.
· Set observable and measurable time-bound priorities for each employee and the team to encourage the collaboration and clarity.
· Set and monitor objectives to the team.
· Ensure the execution and monitor the advancement by leveraging on key indicators and dashboards.
PROFILE:
· Around 10 years of experience, with around 3 years' experience in people management.
· CFC or Swiss Federal Diploma as Specialist in International Trade
· Knowledge of SAP or other similar ERP system.
· Knowledge of international trade.
· Rigorous, flexible and with good negotiation skills.
· Fluent in English and French, additional language is a plus (Spanish or German).
JOIN US!
· Our success comes from our highly skilled and talented employees.
· Respectful entrepreneurship and a long-term vision are key for success.
· Our people contribute to a more secure world.
· Diversity at all levels of an organisation is a strength.
We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry. Your file will be handled with upmost confidentiality and discretion.
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