Job Description
The role of a Sales Support Coordinator involves direct contact with existing manufacturer and retail customers, as well as partners. This position requires the timely handling of incoming inquiries and account management tasks.
Your Key Responsibilities:
* Process customer inquiries and complaints,
* Establish long-term customer relationships to make business easy for existing customers and during onboarding of new customers,
* Proactively manage accounts using SAP, BW, myCHEP & CRM Siebel,
* Cooperate closely with the commercial unit,
* Provide administrative support for asset management aspects in Retail and FSE,
* Audits: Lead (small accounts) & Support (National and EKA, Retail): planning, negotiation, evaluation, and settlements,
* Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication, and product quality),
* Review and optimize existing processes,
* Engage with potential new customers, create offers, and negotiate up to implementing new business along the buyer's journey,
* Identify growth opportunities.
Requirements:
* Bachelor's degree in economics or equivalent,
* Minimum two years of working experience in a customer service environment with high interaction with systems, including transactional and master data,
* Knowledge within manufacturer accounts and/or retail accounts is an advantage,
* Experience working in a matrix organization is advantageous,
* High customer-centric orientation,
* Team player & flexible approach towards day-to-day problems,
* Intermediate analytical skills/numeracy,
* Strong written and oral communication skills,
* Willingness to optimize existing processes continuously,
* MS Office,
* Siebel & SAP knowledge desirable,
* Languages: fluent German, English, and French are essential.