Do you bring strong experience managing international order fulfilment, logistics, and customer deliveries? Are you detail-oriented, process-driven, and passionate about operational excellence in a high-impact environment?
If this sounds like you, join the
SOPHiA GENETICS Global Customer Services Operations
team as our new
Order Management & Distribution Specialist
, and contribute to our mission to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
The nature of this role means you can expect to be onsite 4 days PW for this opportunity, connected to our Rolle office.
As an international organisation, English is our primary business language. CVs should be submitted in English, and Non-English CVs have a high likelihood of being rejected at application.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your mission
As a key member of the
Order & Distribution (O&D)
function, you will oversee the complete order lifecycle — from customer purchase order validation through shipment — ensuring operational excellence, regulatory compliance, and customer satisfaction. You will act as a bridge between internal teams and external partners to secure timely and accurate delivery of our products worldwide.
The value you bring
* Organise the storage, distribution and logistics of medical products within the cold chain internationally
* Manage the import, export and customs documentation process for medical regulated products
* Review customer purchase orders & shipping documents within ERP to ensure accuracy
* Ensure a prompt and high-quality order processing in our ERP system
* Interact with customers to respond to enquiries about products, services, and shipping
* Collaborate with colleagues across Sales Order Desk, Supply Chain, Sales and Customer Success to ensure a seamless, customer experience and efficient delivery process.
* Manage the end-to-end order fulfilment process, from order validation, allocation, and release to on-time global delivery.
* Ensure order accuracy and compliance with internal procedures, regulatory standards, and customer agreements.
* Manage international shipping, customs, and export documentation for medical products, including cold-chain (frozen, refrigerated, ambient).
* Proactively monitor and resolve order, shipping, or invoicing discrepancies; drive corrective actions when needed; Track and report key performance indicators (KPI) for order fulfilment, accuracy, and delivery performance.
* Partner with Customer Support, Supply Chain, Sales Operations, Finance, and external logistics providers to ensure a seamless order-to-delivery experience.
* Maintain and update data within the ERP system (Microsoft Dynamics), ensuring integrity of order and shipping records.
Requirements
* 3–5 years of experience in international order management, logistics, or distribution roles, possibly within a regulated industry (medical devices, biotech, pharma, diagnostics). Experience across the wider supply chain/procurement environment without exposure to distribution or logistics is not suitable.
* Proven experience in order fulfilment and export operations, including customs compliance, cold-chain management, and global shipment coordination.
* Good knowledge of import/export regulations and IATA standards for air shipments.
* Hands-on experience with ERP systems, preferably Microsoft Dynamics 365.
* Fluent in English (written and spoken); additional languages are a plus.
As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion.
As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage
Benefits
You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
* World's most innovative companies (Top 10)
* World's smartest companies (Top 50)
* 100 Best Places to Work in Boston
* Top 10 European Tech Startup
* Top 10 European biotechs startup to watch
* Top 25 East-Coast Biotech to watch
Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:
Sickness and Accident coverage through Helsana
* Meal Vouchers at 90CHF PM with our partner cafeteria
* A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
* Free parking in an easy to access location
* A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
* As our global HQ, you'll have direct interaction and exposure to senior leadership and our executive team locally
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
The Process
We use the power of AI to help our partners make decisions. If you're utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
'What impact can I expect to have on the world by working at SOPHiA GENETICS?'
'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'
'I am a *job title* - What can SOPHiA GENETICS offer my career?'
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Rolle, CH; Hybrid with international travel
Contract: Full time, Permanent