Overview
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
Job Description
We are looking for an Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are a master in building and enhancing applications and customer care solutions., keep on reading, as you might be the perfect fit for this job.
The Job In Brief
* Job Title - Application Engineer
* Working model - hybrid from Switzerland
* Team – you will join the Applications Engineering & Services team
* Level – Professional
* Location - Chiasso, Switzerland
* Contract - Permanent – full-time (EUR 36 h/week)
Responsibilities
* Design, implement, and maintain our chatbot and contact center solutions, ensuring optimal conversational flow performance.
* Define, document, and enforce system standards as part of a continuous improvement process.
* Troubleshoot incidents and root causes, implementing remediation actions to maintain system reliability.
* Collaborate with the Business Product Owner (PO) to enhance customer experiences.
* Monitor system performance and recommend improvements proactively.
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