Role Description
This is a part-time, hybrid role based in Bern, with a mix of on‑site work and the option to work from home. The Operations Excellence Manager / Operations Executive / Account Manager will oversee day‑to‑day operational processes, coordinate HR service delivery, and ensure consistent quality across client engagements. Responsibilities include managing client accounts, monitoring performance metrics, driving process improvements, and aligning internal teams to meet service level agreements. The role involves regular communication with clients to understand their HR needs, resolve issues, and recommend solutions that optimize efficiency and cost‑effectiveness. The position also requires preparing reports, documenting procedures, and collaborating with leadership to implement best practices in operations and account management.
Qualifications
* Strong operations and process management skills, including experience with workflow optimization, performance tracking, and continuous improvement initiatives.
* Account management and client relationship skills, with the ability to understand client needs, manage expectations, and maintain long‑term partnerships.
* Human resources knowledge, preferably in areas such as recruitment, HR outsourcing, training, compensation and payroll, organizational development, or HR audit.
* Analytical and problem‑solving abilities, including comfort with data, reporting, and using metrics to drive decisions.
* Excellent written and verbal communication skills in a professional business context, with the ability to coordinate across internal and external stakeholders.
* Strong organizational and time‑management skills, with the ability to prioritize tasks in a part‑time, hybrid work environment.
* Proficiency with common office and collaboration tools (e.g., spreadsheets, presentation software, project or task management tools).
* Bachelor’s degree in Business, Human Resources, Operations Management, or a related field; relevant experience may be considered in lieu of formal education.
* Prior experience in HR services, consulting, or professional services operations is an advantage.
* Ability to work inclusively with diverse teams and clients, demonstrating professionalism, integrity, and respect in all interactions.
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