Overview Of The Role
Customer Support Engineer supporting Agilent instruments in Switzerland. Provide technical assistance, training, and product solutions across chromatography and lab informatics.
Responsibilities
* Install, optimize, and maintain hardware, software, and network products.
* Diagnose product performance issues and provide end‑to‑end solutions.
* Guide and train users on preventive maintenance, configuration, and high‑end features.
* Collaborate with sales to deliver tailored consulting and one‑to‑one support.
* Participate in high‑quality training courses to stay current on hardware and software.
Qualifications
Academic degree in science, engineering, or informatics (chemistry, analytical chemistry, biochemistry, biotechnology, or related).
* Strong knowledge of analytical techniques, method development, or instrument end‑user experience.
* Experience with instrument data analysis software and general instrument maintenance.
* Valid driver’s license and reliable vehicle (asset).
* Excellent written and verbal communication in French and English; German is a plus.
* Strong drive to learn, attention to detail, and ability to prioritize efficiently.
What We Offer
Training and development opportunities, core global benefits, and additional business benefits such as stock purchase plan, bonus, health insurance, pension, and employee assistance program.
About Agilent
Agilent inspires discovery in life science and applied markets worldwide with instruments, services, consumables, and expertise.
Additional Details
Full‑time, remote‑eligible position with approximately 30% travel to Switzerland.
Equal Opportunity Employer
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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