Ph3YOUR OPPORTUNITY /h3pThe SAP Business Continuity Service Manager plays a pivotal role in the IT Business Continuity team, ensuring the end‑to‑end stability, integration, and continuity of the SAP S/4HANA platform and the broader application landscape supporting the company’s core business processes. /ppThe role requires constant engagement with vertical SAP teams responsible for first‑level Application Management Services (AMS), as well as close collaboration with the SAP CoE Manager to guarantee performance, reliability, and scalability across the SAP ecosystem. /ppThe position also oversees external AMS third‑party suppliers and service partners, ensuring alignment with internal standards, operating guidelines, and contractual commitments. /ppIn addition, the SAP Business Continuity Service Manager leads an internal Governance team that oversees key operational pillars, including the ServiceNow ticketing platform, account management services, testing automation tools, application transport management, and all end‑user communications related to planned and unplanned maintenance activities. /ppAs part of the Business Continuity team, the SAP Service Manager will actively contribute to the SAP RISE migration roadmap, coordinate cross‑functional workstreams, supervise Integration and User Acceptance Testing and ensure seamless alignment between internal stakeholders and external implementation partners. /ppThe role will be based in Stabio (Switzerland). /ph3HOW YOU BRING IT TO LIFE /h3ulliProvide leadership and oversight for SAP S/4HANA service delivery teams across application modules, interfaces, and hybrid/cloud environments. /liliLead the Governance team (covering ServiceNow, Testing Automation, Account and Release Management). /liliCoordinate with third‑party suppliers and service partners to maintain process consistency, efficiency, and quality ensuring availability and continuity in line with corporate SLAs. /liliEnsure effective execution and continuous enhancement of Business Continuity processes (Support Request, Incident, Problem, and Change Management), compliant with SOX standards. /liliManage external vendors and service providers contracts, overseeing KPI performance and contractual compliance through structured review sessions. /liliSupport strategic project initiatives by delivering Business Continuity Make‑mode services to other IT teams, ensuring alignment with IT Stream Leaders and the Demand function, and guaranteeing the quality and risk governance of all deliverables. /li /ulh3WHO YOU ARE /h3h3Technical Professional Skills /h3ulliStrong expertise in SAP S/4HANA, with solid understanding of key functional modules and SAP technical architecture. /liliProven experience managing complex SAP environments, ideally in hybrid and/or cloud‑based contexts, with a strong orientation toward service quality. /liliExposure to SAP RISE and/or large SAP transformation or migration programs with a strong innovation mindset. /liliSolid knowledge of SAP integrations with external systems (APIs, middleware, EDI, cloud services). /liliDeep familiarity with ITIL practices and enterprise service management frameworks and IT process oversight. /liliExperience with ServiceNow ticketing platforms is considered a plus. /liliBackground in Fashion Luxury industry is a plus. /li /ulh3Experience /h3ulli3–5 years of experience in similar roles within structured corporate IT organizations and/or consulting companies. /li /ulh3Soft Skills /h3ulliStrong leadership and stakeholder management capabilities. /liliStructured, governance‑oriented mindset with high attention to service quality. /liliAbility to operate effectively in complex, cross‑functional environments. /liliProactive, reliable, and comfortable managing multiple priorities. /li /ulh3Education /h3ulliDegree in Computer Science, Engineering, Management Engineering, or other STEM disciplines (equivalent SAP‑related experience may be considered). /li /ulh3Languages /h3ulliGood knowledge of English, written and spoken. /li /ulh3Mobility /h3ulliWillingness to travel occasionally for business needs. /li /ul /p #J-18808-Ljbffr