For a leading luxury Fashion house, we are seeking an experienced Store Manager to take the lead of its Gstaad boutique. This role calls for a leader who combines strong commercial acumen with a deep sensitivity to high‑end service, product, and long‑term client relationships.
This position offers a unique opportunity to operate within one of the most exclusive alpine resorts, characterized by a highly international clientele, strong seasonality, and an elevated expectation of discretion and personalization.
The role requires a hands‑on leader, capable of combining commercial performance with an exceptional level of client engagement, while fostering a close‑knit, high‑performing team in an intense, fast‑paced seasonal environment.
POSITION
* Lead and inspire the boutique team, ensuring excellence across all operations
* Drive performance through KPIs while maintaining a qualitative, service‑driven retail culture
* Ensure impeccable standards in visual merchandising, product presentation, and boutique environment
* Collaborate closely with regional leadership on strategy and execution
Client Experience & Clienteling
* Develop and nurture long‑term relationships with local and international HNW/UHNW clientele
* Deliver a discreet, highly personalized service aligned with the highest luxury standards
* Lead CRM initiatives and elevate clienteling practices across the team (5‑8 pers)
* Strengthen the boutique’s positioning within Gstaad's luxury ecosystem
Private Client Experience & Hospitality
* Support the planning and coordination of select client experiences in alignment with brand initiatives
* Ensure consistency of service, presentation, and atmosphere within the space
* Collaborate with internal and external stakeholders for smooth execution of activations
* Ensure compliance with operational standards, procedures, and reporting
* Maintain close attention to detail across all aspects of boutique presentation and service
* Support inventory awareness and coordination in line with business needs
* Recruit, coach, and develop a united, high‑performing team
* Foster a culture of elegance, accountability, collaboration, and discretion
* Lead by example with a strong and credible presence on the sales floor
PROFILE
* Minimum 10 years’ experience in luxury retail, including boutique leadership
* Strong exposure to fashion, lifestyle, or accessories environments preferred
* Proven track record in managing HNW/UHNW clientele
* Experience with private client events or high‑end service environments is a plus
* Refined interpersonal skills and strong leadership presence
* Highly organized with a strong sense of detail and service excellence
* Fluent English required; additional languages are a strong asset (GER, FR, ITA,…)
* Gstaad‑based or willing to relocate (Swiss or EU national)
Why This Role
This is a unique opportunity to lead a prestigious boutique in Gstaad, within a Maison defined by discretion, craftsmanship, and timeless elegance. The role offers the opportunity to combine retail leadership with a highly refined approach to client experience, in one of Europe’s leading retail locations.
Apply Online and take a step towards your next career opportunity!
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