General Manager - Hotel Operations
An exciting opportunity awaits an exceptional leader to spearhead hotel operations, drive profitability, and deliver exceptional guest experiences.
* Fundamental Qualifications:
* A Bachelor's Degree in Hospitality Management, Business Administration, or a related field is highly desirable.
* Proven experience as a General Manager or Hospitality Director within a luxury lifestyle hotel brand, leading high-volume operations that demand visionary leadership and bold decision-making.
* A strong track record in commercial strategy, financial performance, and multi-departmental hotel operations.
* Suitable candidates will possess in-depth knowledge of Swiss hospitality regulations and compliance standards, with hands-on experience navigating local employment frameworks and industry protocols.
* Demonstrable skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
* Next-level organisational and leadership skills, effectively leading and inspiring teams to achieve exceptional results.
* Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, team members, and stakeholders.
Key Responsibilities:
* Champion every facet of hotel operations, becoming the face of the hotel journey from curated rooms and vibrant nightlife to sensational food and beverage, and transformative wellness experiences.
* Elevate every touchpoint of the guest journey, delivering immersive, unforgettable, and high-voltage experiences that define the hotel's unique atmosphere.
* Spearhead internal projects and innovation initiatives in partnership with departmental leaders, ensuring the hotel remains a trailblazing luxury destination.
* Curate and execute disruptive sales and marketing strategies that amplify the hotel's visibility, capturing the spotlight locally and internationally.
* Drive financial brilliance through bold budgeting, meticulous forecasting, and maximised revenue flow, ensuring exceptional profitability across all departments.
* Strategically oversee labour, supplier partnerships, and property-level spend with visionary cost-control initiatives that drive impactful flow-through to the bottom line.
The Ideal Candidate:
* A charismatic leader who embodies the hotel's unique vibe and inspires teams to achieve exceptional results.
* A creative problem solver with excellent communication and interpersonal skills, able to engage effectively with guests, team members, and stakeholders.
* A strategic thinker with a strong track record in commercial strategy, financial performance, and multi-departmental hotel operations.
* A proven performer who can drive profitability, improve customer satisfaction, and deliver exceptional guest experiences.