Manager, Learning & Capability Building (Technology & Governance) - Hybrid Chicago
US - IL - Chicago
Human Resources
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
Summary
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Manager, Learning & Capability Building to join our Global Learning & Capability Building team. In this role, you will collaborate closely with Global Talent, Functional Learning, Human Resources (HR) Evolution, and HRIT teams to strengthen Hyatt’s global learning ecosystem and its impact.
You will play a key role in enhancing how learning is designed, delivered, and measured—ensuring programs align to business goals, skills, and measurable outcomes. This role contributes to building capability across the organization through learning consultation, evaluation practices, and learning technology solutions.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams.
Manage day-to-day learning technology vendor relationships and LMS/Learning Experience Platform (LXP) administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs.
Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes.
Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in-person), ensuring consistency, quality, and alignment to Hyatt’s experience and measurement expectations.
Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs.
Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams.
Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement.
Maintain tools, templates, and documentation that support consistent evaluation and reporting practices.
Contribute to cross-functional initiatives that enhance Hyatt’s learning ecosystem and colleague experience.
Qualifications
Experience Required:
5+ years of experience in Learning & Development, HR, learning analytics, or related field
Experience conducting learning needs analysis and stakeholder consultation
Experience applying learning design or instructional design principles (e.g., adult learning theory)
Experience managing vendors or external partners
Experience working with LMS/LXP platforms and learning technologies
Experience managing or supporting learning programs or projects end-to-end
Experience collaborating across global, cross-functional teams
Experience Preferred:
Bachelor’s or advanced degree in Learning & Development, Human Resources, Organizational Development, or related field
Experience with data visualization tools (e.g., Tableau, Power BI, or similar)Experience designing skills frameworks or competency models
Proficiency in the following learning platforms: Oracle, Percipio, Articulate 360, Colossyan, Synthesia, Camtasia, or similar
Familiarity with Generative AI tools and their application in learning design, content development, or productivity
Experience working in Agile or iterative project environments
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Thesalaryrangeforthispositionis$90,000 -115,000.Thispositionisalsoeligibletoearnanannualbonus.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
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