Company Description
Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to its primary business, trading, Vitol is invested in infrastructure globally, with $13+billion invested in long-term assets.
Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were over $330bn.
Find out more at vitol.com.
Job Description
The Desktop Support Engineer will have responsibility for:
1. Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
2. Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
3. Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
4. Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
5. Manage iPhone, computers, printers, scanners and other hardware
6. Follow and maintain applications deployment via SCCM, Intune, other MDM applications
7. Analyze incidents/request and contribute to our continuous improvement’s ethos
8. Design and build custom internal tooling to empower Help Desk teams
9. Document standards and follow procedures
10. Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call
Qualifications
11. Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
12. Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
13. Very good experience working with EUC networks; Patching, Wi-Fi
14. Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
15. Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
16. Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
17. Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
18. Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
19. Good understanding of cloud technologies; Azure, AWS
20. Good understanding of MAC OS
21. Very good communication skills, collaborative and inclusive
22. Good experience with PowerShell beneficial
23. Automation creation experiences advantageous
24. Good project management understanding
25. Good experience working with vendors, providers and other internal business teams
26. Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)
Personal Characteristics
27. Customer Service oriented, white glove support level
28. Strong communication skills, both verbally and written in French and English
29. Technically minded and focused with excellent triage skills
30. Highly responsive, energetic and enthusiastic
31. Capable of prioritizing tasks and meeting critical deadlines
32. Structured and rigorous
33. Good management under pressure
34. Excellent judgment, attention to detail
35. Flexible and available out of business hours
36. Must be a team player, with an open, non-political style and a high level of personal integrity
37. Automation mindset and self-starter