IT Support Specialist – APAC
Location: Shanghai, China.
Responsibilities
Provide 1st & 2nd level technical support across On APAC offices and retail stores, administer cloud-based systems, software, and hardware configurations.
Own end-to-end P1/P2 incident management, drive escalation process, provide real-time stakeholder updates, and deliver actionable post-incident reports.
Support IT infrastructure, AV, and network solutions for new office and retail stores, and support expanding cross‑functional technology integrations.
Manage complete IT asset lifecycle (purchasing, setup, distribution); collaborate with Finance to validate vendor invoices, track pending requests, and ensure IT expenses align with approved budgets.
Oversee third‑party service providers, monitor SLAs, evaluate monthly performance trends, and drive continuous service improvements.
Execute and enforce IT policies, system administration procedures, security measures, and business continuity plans in alignment with business requirements.
Qualifications
Good Chinese and English skills.
Bachelor’s Degree with a focus on technology or a relevant field.
4+ years of hands‑on experience in technical support or customer‑facing technical roles; retail IT support experience preferred.
Proficiency with Apple products and strong troubleshooting ability.
Solid network administration and troubleshooting experience.
Passionate about learning and adopting new technologies.
Ability to work in an agile and fast‑paced environment.
Dedication to service and quality; strong team‑player.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
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