Ph3Floor Manager /h3 pAs Floor Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote. /p h3Responsibilities /h3 ul liPlan daily activities, set objectives, and allocate tasks to the team. /li liObserve and coach the team on the floor, providing continuous feedback to support individual development. /li liParticipate in recruitment initiatives alongside the leadership team, aligned with HR strategy. /li liLead onboarding activities for new team members and ensure their full integration. /li liDefine individual development goals, set clear expectations, and guide team members in their improvement areas. /li liConduct Annual Performance Appraisals to foster career development and discuss aspirations. /li liPropose development plans to store management and HR. /li liIdentify training needs and collaborate with store management and the training manager to address them. /li liDrive the achievement of sales targets through strong team leadership, with specific responsibility over assigned departments. /li liDevelop business strategies and action plans to support the growth of your categories. /li liCultivate a strong client culture within the team, supporting client discovery, nurturing loyalty, and sharing best practices in clienteling. /li liSupport the team in complex sales situations and in handling client complaints. /li liLead morning briefings, ensuring full team engagement and preparation. /li liCoach team members to enhance data accuracy and improve client contactability, ensuring compliance with privacy and company standards. /li liContribute to commercial development by leveraging product knowledge, market trends, client insights, and best practices; monitor key performance indicators. /li liBuild action plans based on performance analysis to reach targets. /li liManage buying for your departments by proposing a purchasing strategy based on past performance, observations, client feedback, and market trends. /li liSupport store management in organizing the floor, ensuring optimal coverage and supervision. /li liCollaborate with operations and store management to optimize end‑to‑end store processes. /li liFoster continuous collaboration with the Visual Merchandising team, proposing ideas to enhance the in‑store customer experience. /li /ul h3Qualifications /h3 ul liMinimum of 5 years’ experience in high‑end fashion, luxury retail, or a similar role. /li liFluency in German, Italian, and English; French is an asset. /li liDeep understanding of the St. Moritz clientele, including its seasonal patterns, its multicultural nature, and its high expectations in terms of service and product knowledge. /li liSolid management background, ideally within an international luxury fashion environment. /li liProficiency with Excel and general IT tools. /li liExemplary conduct (procedures, communication, attitude, presence on the floor). /li liStrong, charismatic presence with excellent interpersonal abilities. /li liStrong analytical mindset with a passion for developing strategies. /li liProven leadership skills with the ability to inspire and motivate teams. /li liProfessionalism, enthusiasm, dynamism, adaptability, and a team‑oriented mindset. /li /ul h3EEO Statement /h3 pAs a responsible employer, we are committed to ethics, diversity, and inclusion. /p pLocation: TN Switzerland, Canton of Lucerne, Switzerland /p /p #J-18808-Ljbffr