Organizational Context
The Centre of Competence on Humanitarian Negotiation (CCHN) is a joint initiative of the International Committee of the Red Cross (ICRC), Médecins sans Frontières (MSF) Switzerland, the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP). CCHN facilitates the capture, analysis and sharing of experiences and practices around humanitarian negotiation, providing a space for dialogue across humanitarian organisations. The CCHN community of practice is a global community of humanitarian negotiators working at the frontlines of humanitarian action. CCHN is administratively hosted by the IFRC and is based in Geneva, Switzerland.
Job Purpose
The Senior Officer, Communications leads CCHN’s external communication efforts, ensuring strategic alignment across content production, digital engagement, media relations and public positioning. The role bridges institutional priorities and global outreach, supporting the organisation’s visibility, brand coherence and partner engagement. The Senior Officer, Communications supervises a Communication Specialist.
Responsibilities
* Develop communication, advocacy and marketing strategies and related work plans, including objectives, target audiences, messaging, tools, products, monitoring performance and measuring impact.
* Ensure that CCHN’s branding and public messaging about its mandate and programmes is consistent across the organization and reflects priorities.
* Generate quality multimedia content including writing, video, photo, audio storytelling and translate content and hard data into compelling narratives for advocacy purposes.
* Produce multimedia materials for social media use—including short videos, graphics and web stories for digital use.
* Define a social media plan that leverages platforms, networks and partners to enhance coverage and support of CCHN’s activities.
* Roll out brand‑marketing campaigns to increase awareness and familiarity with CCHN’s work and build its profile among target audiences, including adapting and localising initiatives.
* Lead production of material on negotiation issues—including speeches, annual reports, blogs, presentations and talking points.
* Coordinate and manage communications activities, products and tactics, supervising the Communications Specialist.
* Liaise with internal and external stakeholders—operations, logistics, UN System, IGOs, NGOs, community of practice members and key partners—to schedule and plan communication content around milestone moments, conferences, workshops, announcements, publications and other events.
* Propose and lead projects to improve the quality and quantity of communication materials/tools/services across activities.
* Coordinate CCHN’s participation in international conferences, including planning sessions, speaking engagements and booth logistics.
Duties Applicable to All Staff
* Work actively towards the achievement of CCHN’s goals.
* Abide by and work in accordance with the Red Cross and Red Crescent principles.
* Perform any other work‑related duties and responsibilities that may be assigned by the line manager.
Required Education
University degree in international relations, political science, communication or equivalent.
Required Experience
* Minimum 5 to 7 years of work experience in government, international organizations or international NGOs.
* Solid experience in managing strategic communication, partnerships, content production and digital community engagement.
Required Knowledge, Skills and Languages
* Good understanding of the humanitarian system and trends affecting humanitarian affairs.
* Ability to work autonomously in a professional team under tight deadlines.
* Strong interpersonal and communication skills, including public speaking and presentation.
* Availability for occasional travel.
* Excellent writing and editing skills in both English and French; Spanish and/or Arabic are an asset.
Preferred
* Good understanding of the concept and management of communities of practice is an asset.
* Good command of another IFRC official language (Spanish or Arabic).
Languages
* Fluent spoken and written English and French.
* Good command of another IFRC official language (Spanish or Arabic).
Competencies and Values
Values: Respect for diversity; Integrity; Professionalism; Accountability.
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.
Application Instruction
Please submit your application in English only.
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