PMichel Reybier Hospitality includes around a dozen luxury properties in strongSwitzerland /strong and strongFrance /strong. In the world-renowned resort of strongZermatt /strong, the hotel portfolio comprises the strongtraditional Mont Cervin Palace 5*S /strong, the strongtrendy new Schweizerhof 4*S /strong, and the stronghistoric Monte Rosa 4* /strong.E Rosa 4*. /pbr /Introductionbr /pWe want to be the best in Zermatt… /p pAs a member of The Leading Hotels of the World, the emMont Cervin Palace /em combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it! /p pWe are looking for a Head Concierge to complete our team. /p br /pTLNT1_CH /pbr /Your main tasksbr /ulliEnsure the daily implementation of Concierge service standards and protocols. /li liOversee guest reception from arrival to departure and manage complex - Concierge requests. /li liSupervise Concierge operations, including reservations, billing, and cash handling. /li liManage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.). /li liBuild strong guest relationships, handle complaints professionally, and ensure high guest satisfaction. /li liLead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge. /li liOrganize daily operations, allocate tasks, and optimize staffing levels. /li liMonitor departmental performance indicators and contribute to service quality improvements. /li liPromote hotel services, develop guest loyalty, and drive revenue through cross-selling. /li liEnsure compliance with health, safety, and quality standards. /li /ulbr /Your profilebr /ulliMinimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort. /li liProven experience in a seasonal environm...