* Write business specifications (user stories and functional specs)
* Testing from a business perspective (create and review use cases)
* Create simple training concepts and materials for users / stakeholders
* Conduct individual trainings / presentations
* Level 1 Helpdesk support
Must-have criteria
* Minimum 4–5 years of practice and experience
* Experience with ServiceNow tool (introduction & optimisation from a user perspective)
Nice-to-have criteria
* Experience in outsourcing, BCM / Operational Resilience is advantageous
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