Global Crisis Communications Specialist
We are seeking an experienced professional to fill the role of Global Crisis Communications Specialist. As a key member of our team, you will be responsible for handling global crisis communications matters to safeguard company reputation in sensitive or crisis situations.
This is a hands-on and operational role that requires close cooperation with the crisis management team. You will anticipate, plan, execute, and follow up on all crisis communication activities, both internally and externally.
Key Responsibilities:
1. Coordinate communication efforts across different departments and stakeholders during incidents and crisis situations.
2. Manage internal and external communications to ensure consistent messaging, and conducting post-crisis communications evaluations.
3. Develop comprehensive crisis communications plans and protocols, and identify potential risks and vulnerabilities.
4. Identify and remain at the forefront of emerging trends relating to the breadth of topics to pre-empt and inform response to potential crisis.
5. Manage crisis communication guidance, processes, activities to safeguard company's reputation in close collaboration with crisis team members, Head of Communications, Head of Public Relations and Content Strategy, and Head of Crisis Management.
6. Responsible for global crisis communication tool and further build out related processes, templates and trainings.
7. Provide crisis communication trainings to the local management teams and communication colleagues.
8. Regularly update and evaluate the effectiveness (outcomes and activities) of crisis communication activities against agreed objectives and KPIs, including monitoring and timely reports.
9. Write and review playbooks, statements, QAs in alignment with the key messaging during high pressure situations.
10. Ensure smooth information flow and close alignment with internal crisis team members.
11. Build and maintain strong and trusted relationships with key internal and external stakeholders.
12. Work with the global PR & content team to support daily activities (e.g media, content, special projects) outside of incidents / crisis periods.