Dispatcher / Product Owner / Business Operations Engineer (m/f/d)
We are looking for a determined and team-oriented person to join our team as a Dispatcher / Product Owner / Business Operations Engineer (m/f/d)
Empleo: Permanent
Dispatcher / Product Owner / Business Operations Engineer (m/f/d)
About the Project
We are looking for an experienced Dispatcher / Product Owner / Business Operations Engineer to support the IP & Gateway Engineering DevSecOps Team within the “Führungsnetz Schweiz” (Swiss Command Network).
This position combines operational coordination, agile product ownership, and service management to ensure efficient and secure delivery of critical network services in a mission-critical environment.
Key Responsibilities
* Plan, coordinate, and monitor daily operational activities across technical and operational teams
* Act as the primary contact for incident and change coordination on the “Führungsnetz Schweiz”
* Support 12 Agile Sprints annually within the IP & GW Engineering DevSecOps Team (LCM Campus LAN)
* Oversee project rollouts and service fulfillment for new and existing network services
* Manage production schedules and coordinate the transition of new applications into production
* Execute and monitor ITIL-based Service Operation and Service Transition processes
* Track performance, ensure KPI achievement, and prepare management reports
* Support development and operations teams in production workflows and process optimization
* Initiate tuning, automation, and performance measurements to enhance service efficiency
* Create and maintain availability reports and outage statistics
* Coordinate installations, integration tests, and implementation of security solutions
* Define and implement quality assurance and escalation procedures in Dispatching
* Contribute across all project phases: Initialization, Design, Implementation, Rollout, Operation, and Decommissioning
Your Profile
* Proven experience in IT service coordination, product ownership, or business operations within complex infrastructure environments
* Sound understanding of ITIL, DevSecOps, and service management principles
* Strong communication, planning, and stakeholder management skills
* Experience in secure or government-related IT operations is an advantage
* Structured, analytical, and results-driven approach with a proactive attitude
* Ability to work on-site in a highly secure environment
Required Certifications
Manufacturer-based technical certifications on Carrier-Grade Infrastructure, such as:
* Cisco
* Ribbon
* Ericsson
* Valid Swiss work permit and residence (mandatory)
* References: Minimum of two professional references (not older than 5 years)
What We Offer
* Involvement in a high-impact national communications and defense infrastructure project
* Collaboration with leading engineering and DevSecOps teams
* Technically challenging and meaningful work in a secure environment
* 12-month engagement with clear deliverables and professional growth opportunities
Application
Please send your complete application — CV, certifications, and references to 📩 ivan.ruggiero@connect44.com
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