Customer Success Manager – Switzerland
Location:
Zurich, Switzerland (Hybrid)
Department:
Customer Success / Account Management
Reports to:
Head of Customer Success / Director of Customer Experience
About the Role
We are looking for a proactive and customer-focused
Customer Success Manager (CSM)
to join our Swiss team.
In this role, you will act as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions. You will be responsible for driving adoption, retention, and growth within your customer portfolio, while collaborating cross-functionally with Sales, Product, and Support teams to deliver an exceptional customer experience.
This is a strategic and relationship-driven role, ideal for someone passionate about helping customers succeed.
Key Responsibilities
Serve as the primary point of contact for assigned customers, ensuring satisfaction and long-term success.
Manage the full post-sales customer lifecycle — from onboarding and training to adoption and renewal.
Develop a deep understanding of customers' business objectives and align them with our product capabilities.
Monitor customer health metrics and proactively address risks or opportunities.
Collaborate with Sales to identify and support upsell and cross-sell opportunities.
Conduct regular business reviews and communicate ROI and product value to key stakeholders.
Advocate for customer needs internally and contribute to product and service improvements.
Maintain accurate and up-to-date records in CRM systems (Salesforce, HubSpot, or similar).
Requirements
Bachelor's degree in Business, Marketing, IT, or a related field.
3–6 years of experience in
Customer Success
,
Account Management
, or
Consulting
, ideally in B2B or SaaS environments.
Strong relationship management, communication, and presentation skills.
Analytical and data-driven mindset with the ability to interpret customer metrics.
Experience with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, etc.).
Proven ability to manage multiple customers and priorities simultaneously.
Fluent in
English
;
German and/or French
proficiency is a strong advantage.
Experience working with Swiss or European customers preferred.
What We Offer
Competitive Swiss salary and benefits package.
Hybrid working model (Zurich office + remote flexibility).
Collaborative, international, and customer-centric company culture.
Opportunities for professional growth and leadership development.
The chance to shape the customer success strategy in one of our fastest-growing regions.