Store Manager
For our Outlet in Mendrisio, we are looking for a Store Manager.
Job description
As Store Manager you will lead and support all activities to achieve the store business goals by performing with high integrity in clienteling, operation, human resources management, as well as in visual merchandising. You will be a dynamic and inspiring leader who will provide customers with high quality service by meeting their needs and expectations as well as spreading the philosophy of the Brand.
Key Responsibilities
* Driving and maximizing sales performances
* Proposing and developing business plans
* Driving the store team to exceed their KPIs
* Representing the Company on the local market, identifying new opportunities to increase customer footfall, attract new Clients and build a loyal relationship with the brand
* Being present on the sales floor, ensuring a proper approach and service to the Clients
* Guaranteeing an excellent Client satisfaction and the highest level of Client service.
* Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending
* Ensuring the development, implementation and execution of company CRM initiatives to increase and retain customer loyalty
* Developing a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams
* Ensuring that the display attracts Clients and maximizes sales in accordance with Company guidelines
* Participating in the buying session when requested and in any case providing effective product feedback based on store needs
* Being responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office
* Promoting a team spirit using effective communication, ensuring efficient organization and professional growth
* Ensuring the team is always prepared and updated on the main information, product knowledge, local market, competitors, policies and procedures.
* Being able to attract and recruit the best talents available on the market through networking and scouting.
Key Requirements
* 5+ years of luxury fashion sales experience preferably in a similar role or customer service setting
* ability to drive and exceed individual and store results
* strong organization, accuracy and detail oriented
* ability to motivate people and team-focused
* ability to work in a fast moving and dynamic environment
* strong customer service mindset
* ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
* Fluent in English. Another language is a plus
#J-18808-Ljbffr