At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Account Manager, being both a creative thinker and curious, will be primarily responsible for sales, technical consultation, and lead generation in the Swiss and Austrian territory for STERIS products to the Life Sciences industry. [pharmaceutical, biotech, vaccine, cell gene, medical device, nutraceutical and related industries]. You will be responsible for achieving all revenue, gross margin, and product sales objectives established by the Business Unit. In this role, you will participate in the design and implementation of sales strategies, identify prospects and opportunities, present new concepts and products, call on Customers, and ensure the optimal STERIS experience. Ensuring high customer satisfaction, effectively establishing multi-level relationships with customers, and possessing excellent listening skills is required. Bottom line- you effectively manage and utilize company provided sales resources to maximize sales outcomes while providing the best solutions to the customer.
Duties
* Sell STERIS cleaning, disinfectant and sterility assuranceproducts to pharmaceutical and biotech manufacturers. Consult with Customers and evaluateneedsin order to recommend, sell andsupport innovativesolutions and ensure Customer satisfaction.Respond to Customer inquiries, troubleshoot issuespost-sale andmanage and / orsupportthe dealer network as STERIS field technical resource.
* Identify andproactivelyseek out valid sales opportunities and methods to develop new Customers and to build sales with existing Customers. Develop strong long-term business relationships with Customer base.
* Communicate Customer requirements and assist in transitioning the sale of services to the appropriate internalcross-functionalteams(Customer Service, Marketing and Technical Service).
* Evaluate non-routine complaints from Customers and take appropriate action to bring to resolution.
* Identify opportunities to grow sales by researching potential product / service areas that may benefit Customers. Educate Customers on product line and services.
* Provide competitor “intelligence” to marketing and operations functions.
* Provide timely reporting of activitiesin order to measure and progress against goals.
* Maintain current knowledge of industry and market trends as well as technical knowledge and understanding ofproducts and services. Attend educational workshops, reviewing professional publications and participating in professional societies.
* Represent the company by utilizing accepted business practices providing timely and accurate responses and service-oriented offers of assistance.
Required Education & Experience
* Bachelor’s Degree in a Science Related field, Engineering (both strongly preferred) or Business
* Demonstrated history of successful sales performance or cGMP industry related experience required
Preferred Experience
* Experience in consultative selling of technical products / services.
* Knowledge of regulated industries (cGMP, GLP, or similar)
* Involvement with PDA, ISPE or similar industry organization
* Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships as well as develop new ones
* Experience using current CRMs
Skills
* LanguagesSwiss / Austrian German required and English-spokenand written fluencyrequired. French would be an advantage.
* Manages and expands existing Customer relationships while also develop new ones
* Demonstrated track record of achieving or exceeding sales goals
* Communicates credibly and effectively influences at all levels of the organization using excellent interpersonal, written, verbal, presentation skills
* Self-directed, adapts to change, and sets priorities
* Creative and curious
* Strong business acumen, with ability to understand and monitor trends.
* Ability to deliver client focused solutions based on Customer needs
* Strong skills in persuasion and influence, with ability to negotiate skillfully
* Displays active listening skills and aptitude for science based technical information.
* Exhibits perseverance, persistence, and consistent follow through.
* Proficient in all Microsoft Office applications.
* Must have / maintain a valid driver’s license and the ability to be granted clearance to travel globally.
* Ability to work a flexible schedule and travel as territory requires up to 60%.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare : procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE : STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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