PpJob Number: /p pJob Category: Rooms Guest Services Operations /p pLocation: Rue de Medran 70, Verbier, Wallis, Switzerland, 1936 /p pSchedule: Full Time /p pPosition Type: Management /p pLanguages required: Fluent French English /p h3Role /h3 pAs a Duty Manager Quality, you play a central role in ensuring the smooth flow of daily operations and maintaining service excellence. You are present on the floor, especially during evening shifts with the Welcome Desk team, ensuring every guest interaction reflects the unique DNA and style of the W brand. /p h3Main Responsibilities /h3 ul liEnsure quality and standards are applied (LQA BSA). /li liConduct regular Brand Standards audits and follow up on improvement points. /li liEnsure W and Marriott standards are consistently applied across all operational departments. /li liOversee the maintenance and presentation of public areas and facilities to maintain a 5-star standard. /li liManage and analyze guest feedback via Marriott internal platforms (GXP, Medallia…). /li liImplement corrective and preventive actions to enhance the guest experience. /li liWelcome and assist VIP guests, ensuring a personalized and memorable service. /li liResolve complaints and delicate situations with professionalism and a WOW mindset. /li liIdentify operational improvement areas through audits and guest feedback. /li liDesign and deliver targeted training sessions to strengthen team skills and service excellence. /li liInspire teams to embody the W style and values in every interaction. /li liAct as a liaison between departments to streamline communication and optimize operations. /li liProvide direct support to teams during peak periods or when needed. /li /ul h3Profile /h3 ul liBilingual in French and English, confident both spoken and written. /li liProven experience in a similar position within upscale hospitality (4* or 5*). /li liStrong knowledge of Marriott LQA standards is a major plus. /li liExcellent communication, diplomacy, and problem‑solving skills. /li liAttention to detail, initiative, and a passion for guest service. /li liAbility to motivate and unite teams around shared goals. /li /ul /p #J-18808-Ljbffr