JOB PURPOSE
Within our IT Department as ERP Senior Manager with a primary focus on optimizing the Order-to-Cash process and its key subcomponents. This role is crucial for ensuring the effective integration and performance of this critical ERP function within our global operations.
KEY ACCOUNTABILITIES
Impeccable end-to-end management of our OTC Service
• Plan, Build and Run our solution to meet the IT strategy and business requirements.
• Review business requests for service enhancements, as well as IT service changes requests for standards enforcement - then prioritize the work, in line with the solution/service strategy.
• Guide continuous improvement efforts for the solution, develop business cases, understand our users.
• Ensure the support of existing applications, solutions, systems through the adequate support center.
• Understand the impact of new technology and adapt plans and architecture accordingly Governs IT security, compliance and IT audits.
• Effectively manage and strengthen vendor relationships.
• Formulate, negotiate and maintain SLA (Service Level Agreement).
• Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.
• Create and maintain documentation for configuration throughout the system development lifecycle.
• Train super users/end-users on established programs Communicate at relevant frequency key metrics.
Business and IT organization engagement on our OTC Service
• Manage communication and alignment with stakeholders (build strong relationship outside IT).
• Create excellent relationships within the other IT organizations.
• Act as a consultant/expert to other IT services as needed.
• Toward business management, be the escalation point for performance issues/outages.
• Develop your network, internally and externally and leverage it.
• Create lasting beneficial relationships with strategic external partners.
Financial management of our solution
• Meet or drive down budget allocated to the change/enhancement requests of our solution.
Be an IT inspiring leader
• Coach, mentor, provide constructive feedback and develop the IT organization.
OTC cycle management
• Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.
• Ensure seamless integration of the Order-to-Cash workflow within the ERP system, with an emphasis on improving cash flow and reducing cycle times.
• Facilitate close collaboration between sales, finance, and IT to enhance the Order-to-Cash process efficiency.
• Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.
• Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.
• Enforce robust project governance and controls specifically tailored to the Order-to-Cash components across dispersed Business and IT teams.
• Lead a comprehensive risk management plan with a focus on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.
• Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.
QUALIFICATIONS (skills, competencies, experience)
• Fluent in English, with proficiency in other European languages being a plus.
• Degree in Computer Science, Mathematics, or a related technical field.
• Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.
• Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.
• Strong analytical skills, with an ability to understand and manage the detailed complexities of the Order-to-Cash process.
• Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.
• Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.
• Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.
• Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.
VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.