Ph3Responsibilities /h3ulliProvide 1st and 2nd level support via ticketing system, phone, remote, onsite. /liliManage Identity and Access Management (IAM): user lifecycle management, group and permissions administration, license assignment (Active Directory, Microsoft 365). /liliMaintain and manage workplace infrastructure (hardware and software lifecycle). /liliSupport and troubleshoot production IT systems, including industrial PCs and connected devices. /liliAnalyse and resolve network issues (LAN, TCP/IP, DHCP, DNS, Wi‑Fi). /liliEnsure proper ticket handling, documentation, and contribute to process improvements. /li /ulh3Qualifications /h3ulliSeveral years of experience in IT support / IT operations. /liliStrong knowledge of Microsoft environments (Active Directory, Microsoft 365, Intune, MECM/SCCM, SOTI). /liliGood understanding of Windows client/server environments and network troubleshooting. /liliExperience with end‑user hardware (PCs, laptops, mobile devices, industrial devices). /liliStructured, reliable, and service‑oriented working style. /liliStrong problem‑solving and communication skills. /liliFluent in English. /liliGerman (min. B2) required for local user support. /li /ul /p #J-18808-Ljbffr