Quality Issues Resolution Manager 100% (f/m/d)
To drive structured problem‑solving, prevent recurrence, and improve customer satisfaction, we are looking for a highly experienced professional.
The position will report to the Global Vice President Q & E OHS.
Responsibilities
* Coordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actions
* Lead structured problem‑solving using 8D methodology and facilitate cross‑functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teams
* Monitor and verify effectiveness of corrective actions before closure to prevent recurrence
* Ensure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaints
* Analyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processes
* Maintain a global register of systemic issues and track resolution status for continuous improvement
* Coach regional and factory teams on problem‑solving tools and deliver training programs to strengthen organizational capability
* Coach supplier quality and service teams and lead regular coaching sessions to build long‑term global problem‑solving capability
* Ensure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalations
* Improve customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence prevention
* Manage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvements
Qualifications and Required Skills
* Bachelor’s degree in Engineering or related technical field
* 8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering roles
* Proven expertise in 8D methodology and root cause analysis tools (Fishbone, 5‑Why, FMEA)
* Strong knowledge of manufacturing, supplier, and product design processes
* Experience in managing cross‑functional teams and global escalations
* Effective communication and stakeholder management skills
* Ability to coach and develop problem‑solving capability in others
* Familiarity with quality management systems and ISO standards
* International travel required, approximately 20–25%, sometimes on short notice
* Certified Lean Six Sigma Black Belt - desired
* Fluency in English, Intermediate level in German, Italian desired
We offer
* Competitive salary and benefits package
* A collaborative and inclusive work environment
* The chance to make a significant impact in a critical growth area for our company
* Flexible and hybrid working conditions
* Versatile and autonomous activities and tasks
* Professional development opportunities
* Participation in job‑related training and further education
* Above‑average pension fund
* Appreciative and inclusive corporate culture
* Demonstrated lived values that value diversity
* Dynamic, international environment with committed employees
* Structured induction process
* Short public transport connections
Are you interested in the role? We are looking forward to receiving your application and learning more about you.
Note
Applications from external recruitment agencies cannot be considered
Burckhardt Compression AG | Location: Winterthur
Tobias Wyser | Phone: +41 52 261 53 77
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