About the role
DP World is seeking an experienced System & Process Manager (Air & Ocean Freight) to support the development of operational and digital capabilities across our Freight Forwarding Products. This role plays a central part in driving continuous improvement through effective system usage and acts as a key connector between Business teams (Products, Operations, Air & Ocean) and IT. The position ensures that system enhancements, integrations, and digitalisation initiatives are delivered efficiently, collaboratively, and in alignment with business needs.
How You Will Contribute
Serve as the primary interface between Product teams (Air, Ocean) and IT to support operating systems, processes, and related enhancements or user requirements.
Lead business integration activities for newly acquired companies and collaborate closely with PMI teams.
Drive solution design for Air & Ocean Freight systems to support integration of new entities.
Translate business needs into IT developments, prepare Business Request forms, and identify system gaps.
Provide business expertise to guide system development and ensure alignment with operational needs.
Identify opportunities for process optimisation to reduce cost, manage risk, and improve efficiency and effectiveness.
Deliver training to super users and support the transition to the defined standard TMS.
Coordinate and lead UATs for standard TiAB.
Review standard procedures and training materials, adapting them to local needs when required.
What You Will Bring
Extensive experience in logistics, freight forwarding, or regulated supply chain environments, with strong knowledge of Air & Ocean processes and TMS systems.
A solid background (10+ years) in logistics and technology/IT, including programme or project management in complex, multi‑stakeholder environments.
Strong analytical, conceptual, and problem‑solving skills, with the ability to translate business needs into system requirements.
Experience in process engineering, continuous improvement methodologies, and performance management.
Excellent communication, facilitation, and presentation skills, with the ability to influence and gain buy‑in across diverse teams.
Fluency in English and German; additional languages such as Dutch or French are an asset.
Willingness to travel internationally (30‑50%) to support on‑site audits, integrations, and operational needs.
Compensation
DP World offers a market competitive compensation package.
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